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Get free, neutral energy advice from a Guichet Énergie Wallonie

The Guichets Énergie Wallonie are the Walloon public energy advice offices. Tenants and owners get free, neutral answers there on insulation, heating, bills, solar panels and financial support for their home.

Wallonia · Subject to change

Sources checked on · next check by . Check the source before you act.

Help & subsidiesLevel 1 · HabitCost: FreeA few hours

A Guichet Énergie Wallonie (one of the public energy advice offices of the Walloon Region) answers questions about energy in your home, whether you rent or own it. The advice is personal, neutral and free. Typical topics are insulation, heating and hot water, ventilation, lighting and appliances, renewable energy, PEB paperwork, the energy market and the financial support available for works.

The advisers can also check where your support application stands, compare supplier offers with you using the regulator's comparison tool, give a first opinion on whether solar panels make sense for your roof, and lend you a wattmeter to measure what an appliance uses. They help fill in the simplified PEB declaration needed for some small renovations. Visits to your home are the exception, for questions that cannot be answered at the office.

There are 16 offices spread over the five provinces. You can usually walk in on weekday mornings without an appointment and book a slot for other times, or call or email the office near you; the contact page lists every office and warns that hours can change, so check before you go.

In the nine German-speaking municipalities, housing and energy support has been run by the German-speaking Community since 2020. The network's office in Eupen serves that area, and the Community's own schemes and its free advice service, Energieberatung Ostbelgien, are on ostbelgienlive.be.

Details

ImpactIndirect · This saves no energy by itself: it is a rule, a service, a contract, or a health or safety item. How we rate impact
Estimated savingAdvice service. (confidence: low)
Who actsYou (tenant)
Needs landlord's agreementNo
TypeExisting service

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Sources

  1. Guichets Énergie Wallonie (in French) · SPW Énergie (Service public de Wallonie) (official source) · checked on
    Backs: free, neutral, personal advice for all citizens, tenants and owners; 16 offices including one for the German-speaking Community in Eupen; topics from insulation and heating to the energy market; checking a support file, supplier comparison with the CWaPE tool, first look at solar panels, wattmeter loans, simplified PEB declaration; home visit only in exceptional cases
    Where: intro, sections 'En quoi les Guichets Energie Wallonie peuvent-ils vous aider ?' and 'Quelques services que les Guichets Energie peuvent vous rendre', and the office lists by province
  2. Contacter les Guichets Energie Wallonie (in French) · Wallonie.be (Service public de Wallonie) (official source) · checked on
    Backs: services are free and neutral; walk-in hours on weekday mornings without appointment, otherwise by appointment, phone, email or online booking; some local sessions in communes; hours may change, so check before going
    Where: sections 'En bref', 'En détail' (Avantages, Procédure) and the 'Contacts' list of offices
  3. Energieprämien: Prämiensystem für energetische Umbaumaßnahmen (in German) · Ministerium der Deutschsprachigen Gemeinschaft Belgiens (official source) · checked on
    Backs: since 2020 the German-speaking Community is responsible for housing and energy in its nine municipalities; free, neutral advice from Energieberatung Ostbelgien in Eupen
    Where: introduction and contact page (Energieberatung Ostbelgien)

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